Contact

Get help with an order or account

For paid orders, start in the order chat so the buyer and seller stay on the same thread. Email support for account, payout, or escalation issues.

support@gridly.gg

Include your order id when writing about a purchase or sale.

Community

Discord

Product chat and announcements — not a substitute for order disputes.

Already have an order? Open Purchases or Sales, then use order chat or Report a problem.

See Buyer protection and the FAQ for how payments and refunds work (Gridly does not hold funds in escrow).