Shipping

How shipping works on Gridly.

United States delivery, checkout rates, and what buyers and sellers need before a label is purchased.

Operational policy pending counsel review. Contact for questions in the meantime.

Where we ship

Gridly checkout supports United States delivery only. Sellers must ship from a valid US origin address. International shipping is not available at checkout today.

One seller per checkout

Each checkout covers one seller. If your cart has gear from different sellers, pay for one seller group at a time. Shipping rates are calculated for that seller’s origin and your delivery address.

Rates and labels

Shipping rates are shown at checkout before you pay. Rates and labels may be obtained through ShipStation/ShipEngine. The price you see at checkout is the shipping cost for that order unless the seller or support agrees to a change before shipment.

Seller requirements

Sellers must maintain a valid US ship-from address, parcel defaults, and completed Stripe Connect onboarding before publishing listings configured for US shipping. Sellers are responsible for purchasing labels, handing packages to the carrier, and providing tracking when available.

Buyer requirements

Buyers must provide a complete US delivery address and phone number at checkout so labels can be purchased and carriers can reach you. Double-check apartment or unit numbers, ZIP codes, and state before paying.

Handling and timing

Sellers should ship paid orders within a reasonable window after payment. If a seller has not shipped within a reasonable time, contact them in order chat. Gridly support and admins can escalate and refund when policy warrants. This is an operational summary pending counsel review.

Damaged or lost shipments

If a package arrives damaged, missing parts, or not as described, use Report a problem on the order after delivery. Sellers or admins may issue full or partial refunds through Stripe when appropriate. See Buyer protection for refund and dispute details.

Contact

For shipping questions on an order, use in-app order messaging where available. For general marketplace support, email danny@gridly.gg or visit https://gridly.gg/contact.