Terms for using the Gridly marketplace.
These terms explain how buying, selling, payments, and disputes work on Gridly. This is an operational summary until counsel signs a final agreement.
Marketplace use
Gridly provides a US-focused marketplace for sim racing gear. By using the platform, you agree to provide accurate listing information, keep your account secure, and avoid illegal, fraudulent, or misleading activity. These terms are an operational summary and should be reviewed by counsel before relying on them as a final legal contract.
Seller responsibilities
Sellers are responsible for listing real items, setting accurate prices, describing condition honestly, maintaining a valid US ship-from address, completing Stripe Connect onboarding, and shipping sold items as promised. Draft creation does not guarantee publication. Published listings may be archived or removed for policy or safety reasons.
Buyer responsibilities
Buyers are responsible for reviewing listing details before purchase, providing a valid US delivery address and phone number, and using the platform in good faith. Checkout currently supports one seller per cart. Orders may be canceled or refunded for fraud review, inventory conflicts, or seller non-compliance.
Payments (destination charges)
Payments are processed by Stripe. Gridly uses Stripe Connect destination charges: when checkout succeeds, funds are routed to the seller’s connected account and Gridly collects an application fee. Gridly does not hold buyer funds in escrow. Order statuses that mention delivery protection describe app workflow only, not custodial escrow.
Estimated tax
Checkout may show an estimated tax line for display purposes. That estimate is not a remittance of sales tax by Gridly. Sellers and buyers remain responsible for understanding their own tax obligations.
Shipping
Shipping rates and labels may be obtained through ShipStation/ShipEngine. Domestic US shipping is supported for checkout. Buyers and sellers must provide accurate addresses and phone numbers so labels can be purchased.
Disputes and refunds
Buyers can report order problems (for example missing parts, shipping damage, or not as described). Sellers or admins may issue full or partial refunds through Stripe. Where supported, refunds reverse transfers from the seller’s connected account. Stripe chargebacks remain available under card network rules.
Accounts and suspension
Gridly may suspend accounts, archive listings, or restrict checkout and selling to protect the marketplace. Suspended users should contact support if they believe the action was taken in error.
Platform rights
Gridly may update features, change policies, suspend accounts, or remove listings when necessary to maintain safety, compliance, or service quality. Continued use of the platform after updates means you accept the revised terms.
Contact
For marketplace support, use in-app order messaging where available, email support@gridly.gg, or visit https://gridly.gg/contact. Governing law and venue will be defined in a counsel-reviewed agreement before open launch. Sales tax: see the operational decision in docs (estimate only today).